Privacy Policy

This Privacy Policy explains how Paul Simon Residential Sales (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website paulsimonsales.co.uk, contact us, or use our estate agency services.
We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect
We may collect and process the following categories of information:

1. Information you provide directly
   When you contact us, register as an applicant, request a valuation, book a viewing, or instruct us to sell/let/manage a property, we may collect:
   • Name
   • Email address
   • Telephone number
   • Home address and property details
   • Proof of identity for Anti–Money Laundering (AML) checks (passport, driving licence etc.)
   • Proof of address
   • Financial information such as mortgage status, agreements in principle, or rental affordability details
   • Tenancy application information (if applicable)
   • Information submitted through contact or enquiry forms
2. Information collected automatically
   When you browse our website, we may automatically collect:
   • IP address
   • Device and browser type
   • Pages visited and time spent on the site
   • Cookies and tracking data (see Section 7)
3. Information from third parties
   We may receive information from:
   • Credit referencing agencies (for tenancy applications)
   • AML and identity verification providers
   • Mortgage brokers, solicitors, or surveyors (where relevant to your transaction)
   • Property portals (e.g., Rightmove, Zoopla) when you enquire about a property
   • Analytics services such as Google Analytics

2. How We Use Your Information
We may use your information to:

• Provide estate agency services, including sales, lettings, and property management
• Arrange and confirm viewings, valuations, and appointments
• Verify identity and comply with AML and legal obligations
• Communicate updates regarding a sale, purchase, tenancy, or valuation
• Process tenancy applications
• Manage ongoing landlord/client relationships
• Improve our website and customer experience
• Send marketing information (only with your consent)
• Maintain legal and regulatory records

3. Legal Basis for Processing
We process personal data under the following lawful bases:

• Contractual necessity – to carry out services you request (viewings, valuations, sales progression, tenancy applications, etc.)
• Legal obligation – AML checks, landlord compliance, record-keeping
• Legitimate interests – business operations, responding to enquiries, improving services
• Consent – for email marketing or optional updates

4. How We Share Your Information
We may share your information with:

• Solicitors, mortgage advisers, surveyors, or other parties involved in your transaction
• Identity and AML verification providers
• Landlords or tenants (where appropriate to the service)
• Contractors or maintenance providers (for managed properties)
• Property portals or marketing platforms
• Website and IT service providers
• Regulatory authorities where legally required

We do not sell your personal data to third parties.

5. International Transfers
Where our service providers store data outside the UK, we ensure appropriate safeguards are in place such as:

• UK GDPR–approved Standard Contractual Clauses
• Data adequacy decisions

6. Data Retention
Estate agencies must retain certain data for legal and regulatory reasons. We generally keep:

• AML and identity records for at least 5 years (as legally required)
• Tenancy and landlord records for up to 7 years
• Enquiry data for up to 2 years
• Marketing data until you withdraw consent
After these periods, data is securely deleted or anonymised.

7. Cookies and Tracking Technologies
Our website uses cookies to:

• Operate essential website functions
• Analyse user behaviour and site performance
• Improve user experience
• Support targeted advertising (if applicable)

You can manage or disable cookies in your browser settings.
If we operate a separate Cookie Policy, please refer to it for full details.
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8. Your Rights Under UK GDPR
You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Withdraw consent for marketing at any time
• Request data portability (where applicable)

To exercise any of these rights, contact:
Email: sales@paulsimonresidential.co.uk
Address: 38 Grand Parade Green Lanes Harringay N4 1AQ

9. Security of Your Information
We use appropriate technical and organisational measures to protect your personal data.
However, no online system can guarantee absolute security.

10. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for their privacy policies or content.

11. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a new “Last updated” date.

12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact:
Paul Simon Residential Sales
Email: sales@paulsimonresidential.co.uk
Phone: 0208 800 1177
Address: 38 Grand Parade Green Lanes Harringay N4 1AQ